We have a 30-day return policy, which means you have 30 days to request a return after you receive your item.

To be eligible for a return, your item must be in the same condition as when you received it, whether it is unsuited or unused, labeled, and in its original packaging. you will also need a receipt or proof of purchase.

to begin a return, you can contact us by email: horchwire@163.com. if your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. items sent back to us without prior request for return will not be accepted.

if you have any return questions, you can always contact us via email:horchwire@163.com.

damage and problems
please check your order when you receive it, if the item is defective, damaged or you receive the wrong item, please contact us immediately so that we can evaluate the problem and make it correct.

exchanges the quickest way to ensure you get the items you need is to return the items you own, and once the return is accepted, buy the new items separately.

refund once we have received and checked your return, we will automatically refund you using the original payment method. keep in mind that your bank or credit card company may also take some time to process and post the refund.